Frequently Asked Questions
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With Histology service contracts, the client will be invoiced as per agreement and adapted to the billing terms of the client.
For TC/PC clients, the patient’s insurance company will be billed directly by the laboratory with the TC modifier for technical component only. Pathology will be billed by the Physician’s office.
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Reach out to us directly. We will confirm the charges and work with you directly. We can re-submit claims if needed. We also work with you in regards to payments plans if there is financial need.
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Do not contact your physician. Technical/slide preparation is billed to your insurance from the laboratory. We will work with you if there is patient responsibility.
If the bill is specific to Pathology, then the Physician’s office can be contacted.
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Your Explanation of Benefits is issued by your insurance but does not indicate a required payment to the laboratory. Our claims department will work with your insurance to ensure proper processing and application of fees/deductibles to minimize your responsibility. If there is patient responsibility, we will send a bill with the adjusted amount.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. Billing inquiry will be forwarded directly to our in-house billing department.